Shipping & Returns
Thank you for visiting and shopping at Solstice Herb Farm.
Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy: Solstice Herb Farm ships domestically to the continental United States Monday thru Friday, excluding holidays.
International Shipping Policy: Solstice Herb Farm ships to Canada only. Solstice Herb Farm is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipment processing time: All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Please understand that due to COVID19 all carriers are experiencing delays.
Shipment confirmation & Order tracking: You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages: Solstice Herb Farm is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Return & Exchange Policy
Refunds and Returns:
At Solstice Herb Farm, our goal is to ensure that our customers are completely satisfied with their merchandise purchased. Due to the handmade nature of our products, most sales are final and we generally do not accept returns or exchanges. We strive for the highest quality craftmanship so please contact us immediately if you are unhappy with any part of your purchase. We will look at returns on case by case basis and attempt to remedy the situation. If your order is received damage or unusable, please contact customer service at firstname.lastname@example.org.
In order to receive a full refund, items must be returned within 30 days of purchase. Items purchased must be returned new, in unused condition with original packaging and accessories. We will not accept any returns of candles that have been lit. No returns because of dissatisfaction with the scent after ordering. Only regular priced items may be refunded; sale items are non-refundable. Exchanges will be made only for damage items or defective items. Products damaged during shipping must be reported within 48 hours from time of delivery per the carrier's guidelines.
In order to complete your return, we require prior notification and return authorization. It is the customers responsibility to pay return shipping charges.
Solstice Herb Farm will notify you once your return is received and inspected. We will also provide notification whether your refund request has been approved or declined.
If you are approved, your refund will be processed, and a credit will be applied to the original method of payment.
Missing or Late Refunds:
Please contact your bank/credit card company first, as it may take some time before your refund is officially posted. If your bank/credit card company is unable to assist you, please contact us at email@example.com.